Privacy policy
Privacy Policy
XOVER Worldwide Apparel respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, subscribe to updates, or contact us.
Personal Information We Collect
We may collect the following information when you interact with our website:
Your name, email address, phone number, billing address, shipping address, order details, payment information, customer account information, and any messages you send to us.
We may also collect basic website and device information such as your IP address, browser type, device type, pages visited, items viewed, items added to cart, and checkout activity.
How We Collect Information
We collect information directly from you when you place an order, sign up for email updates, fill out a form, create an account, or contact us by email or through our website.
We may also collect information automatically through Shopify, cookies, analytics tools, and similar website technologies.
How We Use Your Information
We use your information to process orders, accept payments, arrange shipping, provide tracking details, respond to customer service questions, improve our website, prevent fraud, and communicate with you about your order or our brand.
We may also use your email address to send updates, promotions, restock notices, launch announcements, and other marketing communications if you sign up to receive them.
Email and Gmail Communication
XOVER Worldwide Apparel may communicate with customers through email, including our business email address and Gmail-supported email services. This may include order updates, customer service replies, launch updates, promotional emails, and other brand-related messages.
By signing up for our email list or providing your email address during checkout, you agree that we may contact you by email. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us.
We will still be able to send necessary order-related emails, such as order confirmations, shipping updates, delivery notices, and customer service responses.
Cookies and Tracking
Our website may use cookies and similar technologies to help the website function properly, remember customer preferences, analyze website traffic, improve the shopping experience, and support marketing.
Cookies may also help us understand when items are added to a cart or when a cart is abandoned, so we can improve our website and customer experience.
You may be able to manage cookies through your browser settings. However, disabling cookies may affect some website features.
How We Share Information
We may share personal information with trusted service providers that help us operate our business. This may include Shopify, payment processors, shipping providers, email platforms, analytics providers, fraud prevention tools, and customer support tools.
We may also share information if required by law, legal process, government request, or if necessary to protect our rights, prevent fraud, enforce our policies, or complete a business transaction.
We do not sell your personal information.
Shopify
Our store is powered by Shopify. Shopify may collect and process customer information to help us operate our online store, process orders, accept payments, provide checkout services, and improve the shopping experience.
Security
We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee that information transmitted through the internet will always be fully protected.
Retention
We keep customer information for as long as necessary to provide services, fulfill orders, comply with legal requirements, resolve disputes, prevent fraud, and operate our business.
Your Rights
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. To make a request, contact us at support@xoverwrld.com.
Contact
For questions about this Privacy Policy, contact:
XOVER Worldwide Apparel
Email: support@xoverwrld.com
Website: xoverwrld.com
Instagram: @xover.wrld
Location: Diego Martin, Trinidad and Tobago
